Gowin Privacy Policy – Your Data, Our Responsibility

Introduction & Scope of This Policy

Gowin ("we", "our platform") takes our responsibility to every user's privacy seriously. This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, and protection of personal information you provide to us while using the Gowin platform.

This policy applies to all Gowin platform users regardless of access method — whether via a web browser on a laptop, smartphone, tablet, or any other device. It also covers all your interactions with the platform, including account registration, financial transactions, gaming activity, and communications with our support team.

By using the Gowin platform, you agree to the practices described in this Policy. This Policy should be read together with Terms and Conditions If you disagree with any part of this Policy, you may stop using the platform at any time.

Types of Personal Data We Collect

Gowin collects your personal information through various means and for various purposes. Below is a summary table of the data categories we collect:

2.1 Data You Provide Directly

This includes all information you provide when registering an account, completing your profile, going through the KYC process, making deposits or withdrawals, contacting customer support, or participating in any promotions.

2.2 Data Collected Automatically

When you use the Gowin platform, our systems automatically record technical information including your IP address, browser type and version, device operating system, pages visited, visit time and duration, and other interaction data. This information is essential for maintaining platform security and performance.

How We Use Your Personal Data

Gowin uses your personal data for the following purposes, all of which are necessary to provide a safe and quality service:

• Account Management — To create, verify and manage your account, including the integrated KYC process
• Transaction Processing — To process deposits, manage withdrawals and maintain accurate financial records
• Platform Security — To detect and prevent fraudulent activity, money laundering and unauthorized account usage
• Legal Compliance — To fulfill legal obligations including anti-money laundering reporting requirements
• Customer Support — To resolve inquiries, complaints and technical issues more effectively
• Experience Personalization — To recommend games and promotions relevant to your interests
• Platform Communications — To send important account-related notifications and platform updates
• Continuous Improvement — To analyze usage patterns in order to improve overall platform performance and user experience

Data Sharing & Disclosure

Gowin does not sell, rent, or trade your personal data to any third party for marketing purposes. However, in certain situations, we may need to share your information with the following parties:

4.1 Service Providers

We share necessary data with third-party service providers who assist us in operating the platform — including payment processors, cloud service providers, game providers, and identity verification companies. All these providers are bound by strict data confidentiality agreements.

4.2 Legal Requirements

Gowin will disclose user information to the relevant authorities when required to do so by law, court order, or official investigations related to illegal activities including money laundering and financial fraud.

4.3 Business Transfers

In the event of a merger, acquisition, or business asset transfer, user data may be transferred to the new entity. Users will be notified in advance of any such changes and their rights will be upheld.

Cookies and Tracking Technology

The gowin platform uses cookies and similar tracking technologies to enhance the user experience and analyze usage patterns. The following are the types of cookies we use:

5.1 Essential Cookies

These cookies are required for core platform functions such as maintaining your login session, securing transactions, and remembering your language preference. Without them, the platform cannot operate properly.

5.2 Analytics Cookies

We use analytics cookies to understand how users interact with the platform — which pages are most popular, how long users spend in each section, and where they encounter difficulties. This information helps us continuously improve the user experience.

5.3 Cookie Management

You can manage cookie settings through your browser preferences. However, blocking essential cookies may affect platform functionality. Most modern browsers allow you to view, delete, or block cookies easily through the settings menu.

Data Security & Protection

Gowin invests seriously in data security infrastructure. The technical and organisational measures we implement include:

• 256-bit SSL encryption for all data in transit between your device and our servers
• Encryption of sensitive data stored in databases using industry-standard encryption algorithms
• Intrusion detection systems (IDS) and multi-layered firewalls operating 24/7
• Strict role-based access controls — only staff who need access can view user data
• Periodic independent security audits conducted by external cybersecurity firms
• Mandatory data security training program for all gowin staff
• Tested and documented data incident response procedures

Data Retention Period

Gowin retains your personal data only for as long as necessary for the stated purposes or as required by applicable law. In general, our retention policy is as follows:

• Active Account Data — Retained for as long as your account remains active
• Financial Transaction Data — Retained for a minimum of 7 years in compliance with anti-money laundering legal requirements
• KYC and Identity Verification Data — Retained for 5 years following account closure
• Support Communication Logs — Retained for 2 years for reference and service improvement purposes
• Technical Data and Access Logs — Retained for 12 months for security purposes

Once the defined retention period has ended, data will be securely deleted or anonymized in accordance with established procedures.

Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the privacy principles we uphold, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the gowin customer support team via live chat. We will respond within 14 business days from the date your request is received.

Children's Privacy Protection

The gowin platform is intended for adult users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.

If we discover that personal data of a minor has been collected without valid knowledge or consent, we will take immediate steps to delete that data and close the relevant account. If you believe someone under the age of 18 has registered an account on gowin, please contact our support team immediately.

Gowin also runs an integrated age verification process during registration and KYC to minimise the risk of sign-ups by ineligible individuals.

Policy Amendments & Contact Us

10.1 Policy Updates

Gowin reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or technological developments. When we make significant changes, we will notify users via an in-platform notice or registered email at least 7 days before the changes take effect.

The "Updated" date at the top of this page reflects the date of the latest version of this Policy. Your continued use of the platform after the effective date of any changes indicates your acceptance of the updated Policy.

10.2 Privacy Inquiries

If you have any questions, concerns, or complaints regarding how gowin handles your personal data, please contact our support team, available 24 hours a day, 7 days a week. Support is available in Bahasa Malaysia and English via live chat on the platform. For privacy-related inquiries, you may also refer FAQ page for answers to common questions.